Frequently Asked Questions

General

We are a small family-run supplier of artisan tea located in Guernsey, Channel Islands.

Find the product you want to review and click on the ‘Reviews’ tab. Here you will to be able to give the product a star rating and a review.

Frequently Asked Questions

Orders

Creating an account with us is optional, please use our streamlined guest checkout if you prefer not to create an account.

During the checkout process there is a tick box to allow you to create an account. Alternatively visit our My Account page where you can create a new account.

We only keep a minimal amount of personal information on file which will be your name, address, telephone number and email address. We do not store payment information, all payments are handled by one of our payment processing partner PayPal.

If you would like to cancel or change an order for any reason, please contact us by sending us a message. Please make sure you have your order number to hand, so that we can swiftly locate your order.
If the order has not yet been shipped, we should be able to cancel it, so please contact us as soon as possible after the order has been placed. We will issue a refund back to the original payment method that you used to pay for the order.

If you have received an order confirmation email from us then your order has been placed. This email will be sent immediately but may take up to 15 minutes to arrive in your email inbox. If you have not received an email and you have an account, then you can check in ‘My Account’ to see if the order has been placed.
If you have not received an email and do not have an account please send us a message. Please provide the email address that you ordered with and we will try to locate your order on our system.

Unfortunately we do not have an option to pre-order an item at this time, however if you would like to send us a message we will add your details to our waiting list and contact you when the item comes back into stock.

You will be able to enter a coupon code during the checkout process. Once entered and submitted the prices will be adjusted accordingly.

Frequently Asked Questions

Delivery

We currently only take orders through the website for delivery to the following locations: Bailiwick of Guernsey, Jersey, Isle of Man and the United Kingdom.

Worldwide Orders
If you live outside the Bailiwick of Guernsey, Jersey, Isle of Man and the United Kingdom and would like to make a purchase, please send us a message and we will get back to you with further details and a price for delivery.

If you would like to know how much delivery will be, click on ‘Add to Basket’ and the delivery charge will be displayed inside your shopping basket. Orders are calculated on the total weight of the shopping basket, during the check-out process the shopping basket will present you with the couriers available for your order and the price for each courier. All Bailiwick of Guernsey orders over £50 will automatically qualify for FREE Guernsey Post delivery.

All orders are dispatched on the next working day. Orders received over a weekend will be dispatched on the following Monday or the first available working day. All orders are dispatched by Guernsey Post. We aim to delivery Bailiwick of Guernsey orders within 2 working days and Jersey, Isle of Man and the United Kingdom orders within 4 working days from the day of dispatch but please allow up to 10 working days before contacting us.

If you want to change the delivery address for an order that has already been placed, then it is best to contact us by sending us a message.

Frequently Asked Questions

Returns & Refunds

To return a damaged item, please send us a message, quoting your order number.

We firstly apologise that this is the case and will endeavour to fix this matter right away. Please send us a message, quoting your order number.

If you would like to return an item, please send us a message, quoting your order number. Customers must cancel the purchase within 14 days starting from the day after the products are received.

As soon as we receive the returned item and checked that it has been returned in accordance with our returns policy, we will issue a full refund back to the original payment method that you used to make your purchase.

Free Local Delivery

on orders over £50

Next Day Dispatch

Monday to Friday

Express Ordering

Streamlined guest checkout

Safe & Secure

Visa / MasterCard / PayPal